FAQ

What types of cleaning solutions do you offer?

We provide a range of innovative cleaning solutions, including the 360 Rotating Adjustable Mop, which is designed to enhance cleaning efficiency and reach difficult areas. Our products aim to simplify the cleaning process and ensure thorough dust removal.

How do your cooling products enhance comfort?

Our cooling products, such as the 3D Double Layer Breathable Cooling Pad, are engineered to provide optimal comfort during prolonged sitting. These products utilize advanced materials that promote airflow and reduce heat retention, making them ideal for office workers and long-distance drivers.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Customers must also provide proof of purchase. For more details on the return process, please contact us directly.

How long does shipping take?

Orders are processed and shipped within 24-48 hours. Standard shipping typically takes 3-7 business days, while express shipping options are available and take 1-3 business days. Shipping rates depend on package weight, dimensions, and destination.

What should I do if my item arrives damaged?

If your order arrives damaged or defective, please inspect the item immediately and contact us. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Can I exchange an item?

To exchange an item, the fastest method is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

Do you ship internationally?

Yes, we offer international shipping. However, shipping times and rates may vary based on the destination. Please check our shipping policy for more detailed information.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure customer safety.

How can I contact customer support?

You can reach our customer support team via email at ecoease2006@gmail.com or by phone at 03274925047. Our team is available to assist you with any inquiries or concerns.