Return & Refund Policy
At Digital Mart, customer satisfaction is important to us. We aim to handle return and refund requests fairly and efficiently.
Return Requests
Customers should contact us within 3 days of receiving their order to request a return. Return eligibility depends on the product's condition, the reason for the request, and applicable consumer-protection requirements.
Return Conditions
Products requested for return should generally be:
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Unused and in their original condition.
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Returned with original packaging, accessories, and included items, where applicable.
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Accompanied by order details or proof of purchase.
Certain products may be excluded from returns where legally permitted, including products subject to hygiene, safety, or customization restrictions.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and supporting photos or videos, if available. We will review the issue and explain the available resolution.
Refund Processing
Approved refunds are generally processed within 5–10 business days after authorization. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Return Shipping
Return shipping arrangements and any applicable costs will be communicated during the return approval process, subject to the reason for the return and applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Contact for Returns
Email: chn367440@gmail.com
Phone: +971 5599 51 586